Frequently Asked Questions (FAQ)

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

We offer a 14-day return policy for eligible items.
Items must be unused and in original packaging.
For full details, please visit our Return Policy page.

For hygiene and safety reasons, personal care items (such as soaps, oils, and body products) cannot be returned once opened.

If your order arrives damaged or incorrect:
Contact us within 48 hours
Include photos of the item and packaging
We will make it right as quickly as possible.

Yes. Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.

Currently, we only ship within the United States, but we plan to expand in the future.

Orders can only be changed or canceled within a short time after being placed.
Please contact us immediately if you need assistance.

We accept all major credit/debit cards and secure online payment options.

If you have any questions, feel free to reach out:
Email: Support@lottsford.com

Shop with confidence at Lottsford – Quality products, reliable service.