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At Lottsford, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
Item must be unused and in the same condition you received it
Item must be in original packaging
Proof of purchase (receipt or order confirmation) is required
2. Non-Returnable Items
Certain items cannot be returned, including:
Personal care products (e.g., soaps, body wash, oils) once opened
Hygiene-related items
Clearance or final sale items
Gift cards
3. Refunds
Once we receive and inspect your return:
We will notify you of approval or rejection
If approved, your refund will be processed to your original payment method within 5–10 business days
4. Exchanges
We only replace items if they are:
Defective
Damaged during shipping
If you need an exchange, contact us at: Email: Support@lottsford.com
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
Contact us within 48 hours of delivery
Include photos of the item and packaging
We will resolve the issue as quickly as possible.
7. Late or Missing Refunds
If you haven’t received a refund:
Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank
If you still need help, contact us at Support@lottsford.com
8. Contact Us
If you have any questions about returns or refunds, contact us at:
Email: Support@lottsford.com
Lottsford – Making Everyday Shopping Simple & Reliable